Welcome to C&C emergency accommodation!
We want your stay to be safe and comfortable.
English | اَلْعَرَبِيَّةُ | Українська
This pack explains:
- Access & Security
- Fire safety
- Laundry Facilities
- Waste & Recycling
- Heating, hot water & appliances
- Property layout & safety
- Parking
- Wi-Fi / Internet
- Local area information
- Pest control
- Privacy & data use
- Body-worn cameras
- House Rules
- Visitors rules
- How to report the faults
- Complaints Procedure
- Safeguarding
- Leaving the accommodation
- Support & contact
If you need help understanding anything, please ask a member of staff.
Access & Security
Door entry system
The building has three entrances - main entrance, rear entrance and laundry room entrance. Main entrance and rear entrance are both fire exits. Main entrance and laundry room have code locks - the codes should've been provided to you. Rear entrance door has a thumb turn that can be opened from inside to escape in case of a fire emergency.
Please make sure that you close the doors tight when you enter or leave the building.
Your flat has its own key - you will find it inside. On your arrival, the room will be unlocked. Please be careful with the key, as it's replacement can take some time to be cut and costs £5. When you leave the flat, please lock the door with your key to keep your belongings safe.
Location of assembly point / fire evacuation route
When the fire alarm activates, please leave the building quickly. The assembly point is on the opposite end of the road from the bins and the car park.
Fire alarm test time
Wednesdays, 12:00pm - 12:15pm
Other fire safety information
If you see fire, please press any fire alarm activation button. You can find the buttons on every floor.
Waste & Recycling
In this property, Bristol City Council recycling system applies:
Local recycling system:
1. Black wheelie bin (180 litres) - Friday once every 2 weeks
2. Black recycling box - Friday every week
3. Blue recycling bag - Friday every week
4. Brown food waste bin - Friday every week
5. Red recycling bag - Friday every week
Remember to squash your rubbish to reduce the bin storage consumption.
If unsure - put it in general waste or ask staff.
Put your bins, boxes and bags out by 7am on the collection day.
You can check the exact collection dates on the following website:
You can see how to find the bins below:
Appliances
How to use the oven
We install different ovens in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. Left selector knob usually sets which sides emit heat. Right selector knob usually sets the temperature.
How to use the hob
We install different hobs in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. After turning on the switch, press the power button. After pressing the power button, use +, - (or <, >) buttons to control the power on every cooking surface.
After using the hob, please turn it off using the power button on it and the switch on the wall for your safety.
How to use the extractor fan
We install different extractor fans in our properties, you can see video guides for some of them below. Depending on the model, you may have sliding power switches from 0 to 3, where larger number represents a greater suction power. You can also have a model with on/off button and separate buttons for power selection.
How to use the microwave
We install different microwave ovens in our properties, you can see a general video guide below.
Put the food inside the microwave oven. Remove any metal objects (such as foil, spoons, knifes, forks etc.) from the microwave oven to avoid damage.
Close the door.
Press "START/+30sec." to start the timer. Every consecutive press increments the timer by 30 seconds.
Press "STOP/Cancel" to stop the timer. A second press resets the timer.
How to use the washing machine
We install different washing machines in our properties, you can see video guides for some of them below.
Load the laundry detergent in the leftmost compartment.
Use the wheel to select an operating mode. We suggest "QUICK" and "DAILY WASH".
Press ⏯ (START / PAUSE on some models) button to start the program.
How to use a tumble dryer
We install different tumble dryers in our properties, you can find some general video guides below:
Laundry room
All 141 Chesterfield Road residents can use the communal laundry room (washing machines and tumble dryers). The door has a coded lock - the code should've been provided to you. The video below explains how to find the laundry room:
Parking
Parking in this property isn't guaranteed. Park wherever you can, but watch out for any restriction signs.
Wi-Fi / Internet
Free Wi-Fi is available in the building. You can find the password on the notice board.
You can only use Wi-Fi for checking emails and making offers on HomeChoice. You mustn't use Wi-Fi for video streaming (e.g. Netflix, YouTube, Amazon Video) or gaming. You can use mobile dongles to use the Internet for any other purposes.
Local area information
Nearest bus stop
Kings Chase Centre - serves buses 6, 16, 17, 18, 19, 35, 41, 42, 43, 86, 534, N43, SB4.
Nearest GP surgery
Orchard Medical Centre
MacDonald Walk, Kingswood, Bristol, BS15 8NJ
Nearest pharmacy
Billings Pharmacy and Travel Clinic
5A, Kings Chase Shopping Centre, Kingswood, Bristol BS15 8LP
Phone: 0117 967 0061
Nearest supermarket
Sainsbury's
13, Kings Chase Shopping Centre, Regent St, Kingswood, Bristol BS15 8LP
Phone: 0117 935 2440
Pest control
Keep the property clean, tidy and well-ventilated to avoid pests. Pests are attracted by spoilt food, food left out of fridge, food left outside its container for a long time and dirty surfaces. Blocked vents can also contribute to infestation.
Please report all cases of pest invasions to our staff members directly or using the maintenance issue report link. In your message, please describe types of pests if known and the areas most affected by them.
Pest control team can only be dispatched if residents follow the recommendations stated above.
Privacy & data use
We use your information to:
- Provide safe accommodation
- Carry out welfare checks
- Report to the booking agency
- Manage safeguarding concerns
- Respond to emergencies
We may share your information with:
- Your booking agency
- Police or emergency services (if safety requires it)
- Social services (if safeguarding concerns arise)
You can:
- Ask to see the information we hold
- Ask us to correct inaccurate information
- Make a complaint if you believe your data has been mishandled
You can find more details in the data usage statement and confidentiality policy.
We never sell your data.
Warning procedures
Breaches of rules may lead to:
- Verbal warning
- Written warning
- Final warning
- Immediate discharge (for serious or zero-tolerance breaches)
The booking agency is informed of all warnings
Visitor rules
Visitors are allowed during the day time.
For a night stay, a staff member's approval is required.
How to report faults
Please report any issues by contacting any C&C staff member or using the link below:
https://connollyandcallaghan.co.uk/report-accommodation-issues
Complaints procedure
If something is wrong:
Speak to staff first - most issues can be resolved quickly.
If unresolved, ask to make a formal complaint by emailing operations@connollyandcallaghan.co.uk . Management will respond within 5 working days. You won't be treated unfairly for making a complaint.
Safeguarding
We have a duty to protect:
- Children
- Vulnerable adults
- Anyone at risk of harm
If you are worried about your safety or someone else's, tell staff immediately.
We may need to share information with social services or the police to keep people safe.
Leaving the accommodation
When you leave:
- Take all your belongings.
- Leave keys/fobs/parking permits inside the flat.
Large items left behind will be disposed of immediately. Small items are stored for 7 days.
Support & contact
If you need help, please speak to staff.
Maintenance / General issues: 01179110484 + extension number for your cluster or fill the form instead.
Out of hours number and arrangement (24/7 staffing, choose option 1 for help after 6pm weekdays or on weekends).
Check the noticeboard to confirm which cluster your property is in.
Operations team: operations@connollyandcallaghan.co.uk