Appliances

How to use the oven

We install different ovens in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. Left selector knob usually sets which sides emit heat. Right selector knob usually sets the temperature.

How to use the hob

We install different hobs in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. After turning on the switch, press the power button. After pressing the power button, use +, - (or <, >) buttons to control the power on every cooking surface.

After using the hob, please turn it off using the power button on it and the switch on the wall for your safety.

How to use the extractor fan

We install different extractor fans in our properties, you can see video guides for some of them below. Depending on the model, you may have sliding power switches from 0 to 3, where larger number represents a greater suction power. You can also have a model with on/off button and separate buttons for power selection.

How to use the microwave

We install different microwave ovens in our properties, you can see a general video guide below.

Put the food inside the microwave oven. Remove any metal objects (such as foil, spoons, knifes, forks etc.) from the microwave oven to avoid damage.
Close the door.
Press "START/+30sec." to start the timer. Every consecutive press increments the timer by 30 seconds.
Press "STOP/Cancel" to stop the timer. A second press resets the timer.

How to use the washing machine

We install different washing machines in our properties, you can see video guides for some of them below.

Load the laundry detergent in the leftmost compartment.
Use the wheel to select an operating mode. We suggest "QUICK" and "DAILY WASH".
Press ⏯ (START / PAUSE on some models) button to start the program.

How to use a tumble dryer

We install different tumble dryers in our properties, you can find some general video guides below:

Parking

The amount of parking spaces at the property is limited. You need to obtain a parking permit from our staff member.

Wi-Fi / Internet

Free Wi-Fi is available in the building. You can find the password on the notice board.

You can only use Wi-Fi for checking emails and making offers on HomeChoice. You mustn't use Wi-Fi for video streaming (e.g. Netflix, YouTube, Amazon Video) or gaming. You can use mobile dongles to use the Internet for any other purposes.

Local area information

Nearest bus stop

Thrissell Street - serves buses 24, 46, 47, 48, 49, 50.

Get directions

Nearest GP surgery

Charlotte Keel Medical Practice

Seymour Road, Easton, Bristol, BS5 0UA

More details

Nearest pharmacy

Easton Pharmacy

116 Stapleton Rd, St Jude's, Bristol BS5 0PS

Phone: 0117 955 7234

Get directions

Nearest supermarket

Malik Supermarket

22-26 Stapleton Rd, St Jude's, Bristol BS5 0QX

Phone: 0117 955 1741

Get directions

Pest control

Keep the property clean, tidy and well-ventilated to avoid pests. Pests are attracted by spoilt food, food left out of fridge, food left outside its container for a long time and dirty surfaces. Blocked vents can also contribute to infestation.

Please report all cases of pest invasions to our staff members directly or using the maintenance issue report link. In your message, please describe types of pests if known and the areas most affected by them.

Pest control team can only be dispatched if residents follow the recommendations stated above.

Privacy & data use

We use your information to:

• Provide safe accommodation
• Carry out welfare checks
• Report to the booking agency
• Manage safeguarding concerns
• Respond to emergencies

We may share your information with:

• Your booking agency
• Police or emergency services (if safety requires it)
• Social services (if safeguarding concerns arise)

You can:

• Ask to see the information we hold
• Ask us to correct inaccurate information
• Make a complaint if you believe your data has been mishandled

You can find more details in the data usage statement and confidentiality policy.

We never sell your data.

Warning procedures

Breaches of rules may lead to:

• Verbal warning
• Written warning
• Final warning
• Immediate discharge (for serious or zero-tolerance breaches)

The booking agency is informed of all warnings

How to report faults

Please report any issues by contacting any C&C staff member or using the link below:

https://connollyandcallaghan.co.uk/report-accommodation-issues

Complaints procedure

If something is wrong:

Speak to staff first - most issues can be resolved quickly.

If unresolved, ask to make a formal complaint by emailing operations@connollyandcallaghan.co.uk . Management will respond within 5 working days. You won't be treated unfairly for making a complaint.

Safeguarding

We have a duty to protect:

• Children
• Vulnerable adults
• Anyone at risk of harm

If you are worried about your safety or someone else's, tell staff immediately.

We may need to share information with social services or the police to keep people safe.

Leaving the accommodation

When you leave:

1. Take all your belongings.
2. Leave keys/fobs/parking permits inside the flat.

Large items left behind will be disposed of immediately. Small items are stored for 7 days.

Support & contact

If you need help, please speak to staff.

Maintenance / General issues: 01179110484 + extension number for your cluster or fill the form instead.

Out of hours number and arrangement (24/7 staffing, choose option 1 for help after 6pm weekdays or on weekends).

Check the noticeboard to confirm which cluster your property is in.

Operations team: operations@connollyandcallaghan.co.uk