Welcome to C&C emergency accommodation!
We want your stay to be safe and comfortable.
English | اَلْعَرَبِيَّةُ | Українська
Your address:
Flat 1/2, 5/7, 8/9, 10/11, 12/15, 16/18
Rooms 3, 4, 19
Grove Lodge, Grove Road, Fishponds, Bristol, BS16 2BW
This pack explains:
- Access & Security
- Fire safety
- Laundry Facilities
- Waste & Recycling
- Heating, hot water & appliances
- Property layout & safety
- Parking
- Wi-Fi / Internet
- Local area information
- Pest control
- Privacy & data use
- Body-worn cameras
- House Rules
- Visitors rules
- How to report the faults
- Complaints Procedure
- Safeguarding
- Leaving the accommodation
- Support & contact
If you need help understanding anything, please ask a member of staff.
Access & Security
Door entry system
The building has one main entrance. It has a coded door lock installed, the code should've been provided to you. If this isn't the case, please get in touch with out staff member or the head office. Please make sure that you close the door tight when you enter or leave the building.
Your flat has its own key - you will find it inside. On your arrival, the room will be unlocked. Please be careful with the key, as it's replacement can take some time to be cut and costs £5. When you leave the flat, please lock the door with your key to keep your belongings safe.
Location of the main entrance
Please see the explanation how to find the main entrance below.
Fire safety
Location of fire exits
The building has two entrances, both are fire exits as well. First fire exit is the main entrance, second fire exit is in the communal living room. Please figure out which fire exit is the closest to your exit. If you hear a siren - leave the building as soon as possible and proceed to the assembly point.
Location of assembly point / fire evacuation route
When the fire alarm activates, please leave the building quickly. The assembly point is on the opposite end of the road from the bins and the car park.
Fire alarm test time
Thursdays, 10:45am - 11:00am
Other fire safety information
If you see fire, please press any fire alarm activation button. You can find the buttons on every floor.
Waste & Recycling
In this property, Bristol City Council recycling system applies:
Bristol recycling system:
- Blue box - plastics, cans, foil
- Black box - glass, paper, card
- Food bin - all food waste.
- Black bin - general waste.
Remember to squash your rubbish to reduce the bin storage consumption.
If unsure - put it in general waste or ask staff.
Paper, cans foil and plastic, mixed glass recycling bins are collected once in 2 weeks on Wednesday.
Food waste and cardboard recycling bins are collected every week on Wednesday.
The general waste bin is collected every week on Thursday.
You can check the exact collection dates on the following website:
Appliances
How to use the oven
We install different ovens in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. Left selector knob usually sets which sides emit heat. Right selector knob usually sets the temperature.
How to use the hob
We install different hobs in our properties, you can see video guides for some of them below. Please turn the switch on before using oven controls - the switch is usually located above kitchen worktop close to a hob and an extractor fan. After turning on the switch, press the power button. After pressing the power button, use +, - (or <, >) buttons to control the power on every cooking surface.
After using the hob, please turn it off using the power button on it and the switch on the wall for your safety.
How to use the extractor fan
We install different extractor fans in our properties, you can see video guides for some of them below. Depending on the model, you may have sliding power switches from 0 to 3, where larger number represents a greater suction power. You can also have a model with on/off button and separate buttons for power selection.
How to use the microwave
We install different microwave ovens in our properties, you can see a general video guide below.
Put the food inside the microwave oven. Remove any metal objects (such as foil, spoons, knifes, forks etc.) from the microwave oven to avoid damage.
Close the door.
Press "START/+30sec." to start the timer. Every consecutive press increments the timer by 30 seconds.
Press "STOP/Cancel" to stop the timer. A second press resets the timer.
How to use the washing machine
We install different washing machines in our properties, you can see video guides for some of them below.
Load the laundry detergent in the leftmost compartment.
Use the wheel to select an operating mode. We suggest "QUICK" and "DAILY WASH".
Press ⏯ (START / PAUSE on some models) button to start the program.
How to use a tumble dryer
We install different tumble dryers in our properties, you can find some general video guides below:
Communal area
Kitchen and laundry facilities
All properties in the Grove Lodge area share the communal area located inside The Old Grove Lodge building (this building). In the communal area you can find washing machines, tumble dryers, hobs, extractor fans, ovens, sinks and a microwave oven.
Check the laundry rota and raise any queries or concerns with staff. Do not use the laundry facilities if it's not your allocated slot.
After finishing the washing/drying cycle, remove. Do not leave washing unattended.
Clean the machine after use.
Laundry facilities mustn't be used after 9pm.
Please see the video on how to locate the communal area below:
Shared bathroom
Grove Pods residents can use the shared bathroom, located in the Old Grove Lodge building. It has a sink, a shower cabin and a toilet. Please keep the shared bathroom in clean condition.
Parking
You need to obtain a permit from our staff to park here. Permits require a £5 deposit. To get the deposit back, please return your parking permit when you'll leave the property.
Wi-Fi / Internet
Free Wi-Fi is available in the building. You can find the password on the notice board.
You can only use Wi-Fi for checking emails and making offers on HomeChoice. You mustn't use Wi-Fi for video streaming (e.g. Netflix, YouTube, Amazon Video) or gaming. You can use mobile dongles to use the Internet for any other purposes.
Local area information
Nearest bus stops
Lodge Causeway - serves buses 16, 17, 18, 25, 46, 47, 47x, 48, 48x, 49, 49x, 534, SB5.
Channons Hill (Stop B) - serves buses 16, 17, 18, 534, SB5.
Nearest GP surgery
The Old School Surgery
Doctors Surgery, Manor Road, Fishponds, Bristol, Avon, BS16 2JD
Nearest pharmacy
Morrisons Pharmacy
668-718 Fishponds Rd, Fishponds, Bristol BS16 3US
Phone: 0117 956 1988
Nearest supermarket
ALDI
670-680 Fishponds Rd, Bristol BS16 3HJ
Phone: 0800 042 0800
Pest control
Keep the property clean, tidy and well-ventilated to avoid pests. Pests are attracted by spoilt food, food left out of fridge, food left outside its container for a long time and dirty surfaces. Blocked vents can also contribute to infestation.
Please report all cases of pest invasions to our staff members directly or using the maintenance issue report link. In your message, please describe types of pests if known and the areas most affected by them.
Pest control team can only be dispatched if residents follow the recommendations stated above.
Warning procedures
Breaches of rules may lead to:
- Verbal warning
- Written warning
- Final warning
- Immediate discharge (for serious or zero-tolerance breaches)
The booking agency is informed of all warnings
Visitor rules
Visitors are allowed during the day time.
For a night stay, a staff member's approval is required.
How to report faults
Please report any issues by contacting any C&C staff member or using the link below:
https://connollyandcallaghan.co.uk/report-accommodation-issues
Complaints procedure
If something is wrong:
Speak to staff first - most issues can be resolved quickly.
If unresolved, ask to make a formal complaint by emailing operations@connollyandcallaghan.co.uk . Management will respond within 5 working days. You won't be treated unfairly for making a complaint.
Safeguarding
We have a duty to protect:
- Children
- Vulnerable adults
- Anyone at risk of harm
If you are worried about your safety or someone else's, tell staff immediately.
We may need to share information with social services or the police to keep people safe.
Leaving the accommodation
When you leave:
- Take all belongings.
- Leave keys/fobs/parking permits inside the flat.
Large items left behind will be disposed of immediately. Small items are stored for 7 days.
Privacy & data use
We use your information to:
- Provide safe accommodation
- Carry out welfare checks
- Report to the booking agency
- Manage safeguarding concerns
- Respond to emergencies
We may share your information with:
- Your booking agency
- Police or emergency services (if safety requires it)
- Social services (if safeguarding concerns arise)
You can:
- Ask to see the information we hold
- Ask us to correct inaccurate information
- Make a complaint if you believe your data has been mishandled
You can find more details in the data usage statement and confidentiality policy.
We never sell your data.
Support & contact
If you need help, please speak to staff.
Maintenance / General issues: 01179110484 + extension number for your cluster or fill the form instead.
Out of hours number and arrangement (24/7 staffing, choose option 1 for help after 6pm weekdays or on weekends).
Check the noticeboard to confirm which cluster your property is in.
Operations team: operations@connollyandcallaghan.co.uk