Welcome to C&C emergency accommodation!
We want your stay to be safe and comfortable.
Your address:
Flats 1-31
Mary Seacole Court
110 Mina Road, St. Werburghs, Bristol, BS2 9TP
This pack explains:
- Access & Security
- Fire safety
- Laundry Facilities
- Waste & Recycling
- Heating, hot water & appliances
- Property layout & safety
- Parking
- Wi-Fi / Internet
- Local area information
- Pest control
- Privacy & data use
- Body-worn cameras
- House Rules
- Property-specific rules
- Visitors rules
- Complaints Procedure
- Safeguarding
- Parking
- Leaving the accommodation
- Other information
- Support & contact
If you need help understanding anything, please ask a member of staff.
Access & Security
Door entry system
The building has three entry/exit doors. Every door has a fob entry system. The code should've been sent to you in a text message / email. Please close the main door behind yourself.
Location of the main entrance
We can write down any addresses or unique details about entrances here.
How to lock doors properly
More information about locking room and property doors
Where to store keys/fobs safely
DETAILS
What to do if locked out
DETAILS
Fire safety
Fire evacuation route for that exact property
DETAILS
Any CCTV in communal areas
DETAILS
Location of fire exits
DETAILS
Location of assembly point
DETAILS
Fire alarm test day / time
WEEK DAY - TIME
WEEK DAY - TIME
WEEK DAY - TIME
Other fire safety information
We can mention any linked alarms, heat detectors, smoke detectors and sprinklers here.
Laundry facilities
Check the laundry rota and raise any queries or concerns with staff.
Do not leave washing unattended.
Clean the machine after use.
No laundry after 9pm.
Do not use the laundry if it's not your allocated slot.
Waste & Recycling
In this property, Bristol / South Gloucestershire council recycling system applies:
Bristol properties:
Blue box - plastics, cans, foil
Black box - glass, paper, card
Food bin - all food waste.
Black bin - general waste.
South Gloucestershire properties:
Green box - plastics, cans, foil
Blue bag - paper & card
Glass box - bottles & jars
Food bin - all food waste
Black bin - general waste
Collection dates for this property are:
You can double-check the collection dates on the following website:
https://www.bristol.gov.uk/residents/bins-and-recycling/bins-and-recycling-collection-dates
https://apps.southglos.gov.uk/forms/waste-and-recycling-collection-dates
Remember to squash your rubbish to reduce the bin storage consumption.
Whether bins must be taken to the kerb or left in the store.
If unsure - put it in general waste or ask staff.
Exact location of bin stores
Heating, hot water & appliances
How the heating system works
VIDEO
How to use the thermostat
VIDEO
How to use the oven, hob, extractor fan
VIDEO
How to use the washing machine (if in-flat)
VIDEO
How to report faults
Please report any issues by contacting to any of our staff members or using the link below:
https://connollyandcallaghan.co.uk/report-accommodation-issues
Property Layout & Safety
Location of fuse box
Location of stopcock
Location of meter cupboard
Location of emergency exits
Location of communal areas
Any areas residents mustn't enter
Any known hazards
Parking
Whether parking is available
Whether a permit is required
Where to collect the permit
Deposit amount (£5)
Where residents can park
Where residents can't park
Enforcement rules (Bristol Parking Services)
How to avoid fines
Whether visitor parking is allowed
Wi-Fi / Internet
Whether Wi-Fi is available in the building
Wi-Fi password (if applicable)
Restrictions, such as HomeChoice and emails only.
Whether residents need their own router/dongle.
Whether the building has poor signal areas.
Local area information
Nearest bus stops
Nearest GP surgery
Nearest pharmacy
Nearest supermarket
Local support services
Any known local risks (e.g., unsafe alleyways, no-go areas)
Pest control
How to prevent pests.
How to report pests.
What residents must not do (e.g., leave food out, block vents).
Privacy & data use
We only collect information needed to keep you safe and to meet our legal duties.
We use your information to:
Provide safe accommodation
Carry out welfare checks
Report to the booking agency
Manage safeguarding concerns
Respond to emergencies
We may share your information with:
Your booking agency
Police or emergency services (if safety requires it)
Social services (if safeguarding concerns arise)
You can:
Ask to see the information we hold
Ask us to correct inaccurate information
Make a complaint if you believe your data has been mishandled
You can find more details in the data usage statement and confidentiality policy.
We never sell your data.
Body-Worn Cameras
Staff may use body-worn cameras only when:
There is a risk of violence or aggression
A safeguarding concern arises
A serious incident is happening
A resident is being discharged for safety reasons
Cameras are not used for routine monitoring.
Footage is kept securely and normally deleted after 30 days unless needed for investigations.
House Rules
Below you can see a short summary of our House Rules. You have to read and sign the full version of the House Rules. In case of any disputes, the original (English, non-translated) version of the House Rules is considered.
Accommodation and belongings
No personal furniture or appliances (air fryers, deep fat fryers, heaters)
Keep corridors and walkways clear
You are responsible for your belongings
Turn off lights and lock doors when leaving
Property checks
Staff check shared accommodation daily
Self-contained units are checked at least every 3 days
Staff may enter if no response after knocking
Children
Must be supervised at all times.
No ball games.
No playing in car parks.
Visitors
No visitors in hostels / shared accommodation.
Some self-contained units allow visitors 9am-9pm only.
Visitors must stay with you at all times.
Smoking, alcohol & drugs
No smoking or vaping indoors.
No alcohol on the premises.
No drugs - possession or use may lead to immediate discharge.
Weapons are strictly prohibited.
Fire safety
Do not cover or tamper with smoke / heat detectors.
No candles, incense or burning items.
Keep exits and corridors clear.
No personal heaters or unsafe appliances.
No charging e-bikes or scooters indoors.
Breaches may result in immediate discharge
Health & Safety
No dangerous behaviour
No tampering with boilers, electrics or safety equipment
Keep property clean and tidy
Serious breaches of "Health & Safety" policies can lead to immediate discharge.
Conduct
Be in your accommodation every night
No antisocial behaviour
No threats, violence, harassment or abusive language
Warning procedures
Breaches of rules may lead to:
Verbal warning
Written warning
Final warning
Immediate discharge (for serious or zero-tolerance breaches)
The booking agency is informed of all warnings
Property-specific rules
No prams in hallways.
No bikes inside.
No smoking anywhere on site.
No BBQs.
No ball games in courtyards or car parks.
Visitors rules
Whether visitors are allowed at the property
Visitor hours
Whether ID is required
Whether visitors must sign in
Any buildings where visitors are strictly prohibited (hostels/shared)
Complaints procedure
If something is wrong:
Speak to staff first - most issues can be resolved quickly
If unresolved, ask to make a formal complaint by emailing operations@connollyandcallaghan.co.uk .
Management will respond within 5 working days.
You won't be treated unfairly for making a complaint.
Safeguarding
We have a duty to protect:
Children
Vulnerable adults
Anyone at risk of harm
If you are worried about your safety or someone else's, tell staff immediately.
We may need to share information with social services or the police to keep people safe.
Parking
Some properties have permit schemes (Summerhill, Fairview, MSC)
If so:
A £5 deposit is required.
You must display the permit correctly.
Parking is not guaranteed.
Misuse may result in fines from Bristol Parking Services.
Leaving the accommodation
When you leave:
Take all belongings.
Leave keys/fobs inside the property.
Large items left behind will be disposed of immediately.
Small items are stored for 7 days only.
Non-self-contained units must be vacated by 10am.
Self-contained units must be vacated by 12 noon.
Other information
Other information about the property can be put here, such as:
Hot water tank is small - please stagger showers.
Extractor fan runs for 20 minutes after use.
Front door slams - please close gently.
Noise travels easily - keep volume low after 9pm.
Shared boiler - heating may take time to reach your flat.
Support & contact
If you need help, please speak to staff.
Maintenance / General issues: 01179110484 + extension number for your cluster.
Out of hours number and arrangement (24/7 staffing, choose option 1 for help after 6pm weekdays or on weekends).
Check the noticeboard to confirm which cluster your property is in
Operations team: operations@connollyandcallaghan.co.uk